Privacy Policy – Kenya Tech Store (KET)

At Kenya Tech Store (KET), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our WooCommerce-powered online store at https://www.kenya-tech-store.co.ke/

1. What We Collect and Store

While you visit our site, we collect the following data to support your shopping experience:

• Products viewed – to display recently viewed items.
• Location, IP address, and browser type – for delivery and tax estimates.
• Shipping address – to calculate delivery options.

We also use cookies to:

• Keep track of your cart
• Remember your login/session
• Enable faster checkout for future purchases

When you purchase from us, we’ll ask for information such as:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment method details
• (Optional) Account credentials if you create one

We use this information to:

• Process and deliver your order
• Send order and shipping updates
• Respond to inquiries
• Improve your experience on our site
• Meet legal and tax obligations

If you create an account, your personal info is stored and used to pre-fill checkout forms.

2. Payments

We accept secure payments through:

• M-Pesa (via Paybill or Till Number)
• Debit/Credit Cards (through secure payment gateways)
• Bank Transfers (verified manually)
• Other local options listed at checkout

We do not store your credit/debit card details on our servers. All payments are processed securely by third-party gateways compliant with PCI-DSS standards.

3. Who Has Access to Your Data

Our internal staff (admin, sales, and delivery teams) can access:

• Order and customer info (like name, contact, shipping address, and purchases)

We share your data only with:

• Logistics partners to fulfill orders
• Payment processors to complete secure transactions
• Government or legal entities, when required by law

We never sell your data to third parties.

4. How Long We Retain Your Data

• For tax and compliance purposes under Kenya Revenue Authority (KRA) guidelines, we retain order and billing information for 5 years after the transaction date.
• If you create a customer account, we store your information until you request deletion—unless we are required to retain it for legal reasons.

5. Your Rights Over Your Data

You can request to:

• Access your personal data
• Correct inaccurate or outdated information
• Delete your data (unless we are legally required to retain it)
• Withdraw consent for marketing communications

 

6. How We Protect Your Data

We take your privacy seriously and use:

• SSL encryption for secure browsing and transactions
• Access control to limit staff access to personal data
• Secure servers and data backups

We regularly review our security measures to ensure your data is protected.

7. Marketing & Communication

With your permission, we may send:

• Product updates
• Offers and promotions
• Order and shipping notifications

You can opt out of promotional emails at any time via the “unsubscribe” link or by contacting our team directly.

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content on those sites. We encourage you to review their privacy policies separately.

9. Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website.

10. Contact Us

For questions about this Privacy Policy or how we handle your data, please reach out: