Payment Terms Policy

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1.Account Levels & Payment Structures

a) Retail Accounts

  • Payment Terms: 100% Upfront
  • Order Processing: Begins only after payment confirmation
  • Payment Methods: Mobile Money (M-Pesa), Debit/Credit Card, Bank Transfer

b) Wholesale Accounts

  • Default Payment: 100% Upfront
  • Eligible Terms (on approval):
    • P.O.D (Payment on Delivery)
    • Credit Terms: Net 7, Net 14, or Net 30 Days (based on agreement)

2. Invoicing

Invoices are automatically generated upon order confirmation. They include total amount, payment instructions, due dates, and any applicable tax charges. Credit-approved accounts will receive invoices with specific Net terms.

3. Accepted Payment Methods

Payment Method Availability Notes
Mobile Money (M-Pesa) Worldwide where applicable Instant settlement
Debit/Credit Cards Global Secured via payment gateway
Bank Transfer Local & Regional 1–3 business days with invoice reference
Cheques Corporate Clients Requires clearance (3–5 business days)
Payment on Delivery (P.O.D) Wholesale Only Requires prior written approval

4. Ownership & Late Payment

All goods remain the property of Kenya Tech Store (KET)  until fully paid for.

Late payments on credit-approved accounts will attract a 5% monthly penalty. Consistent failure to pay may result in:

  • Account suspension
  • Revocation of credit privileges
  • Engagement of collection services or legal action

5. Refunds & Disputes

  • Refunds are only applicable for pre-dispatch cancellations, incorrect deliveries, or confirmed stock issues.
  • Disputes must be reported within 5 business days of receipt.
  • Refunds are issued within 7–14 business days to the original payment method.

6. Policy Updates

This policy is subject to updates at the discretion of Kenya Tech Store (KET). Customers will be deemed to have accepted the revised terms by continuing to use the platform after changes are published.

7. Get in Touch with Kenya Tech Store(KET)

We’re here to help you find the right tech solutions for your home, office, or enterprise. Whether you have a question, need a custom quote, or want to inquire about bulk orders — our team is ready to assist you.

 Mailing Address

sales@ket.co.ke
ke.ketexpress@gmail.com

Business Talk

Call/WhatsApp:
+254 (0) 740 684634
+254 (0) 111 053530

 Physical Address

Kenya Tech Store (KET)
City House, 3rd Floor, Room 301
Wabera Street, Nairobi CBD
Kenya