Kenya Tech Store (KET) – Ordering, Shopping & Payment Policy

At Kenya Tech Store (KET), we are committed to offering a smooth, secure, and customer-focused shopping experience. The policies below outline how we handle orders, product information, payments, and value-added services.

  1. Shopping & Product Policy

1.1 Product Availability

All products listed on our website are subject to availability. If an item is out of stock, we will promptly notify you and, where possible, offer alternatives or estimated restock timelines.

1.2 Product Information

KET strives to provide accurate descriptions, specifications, and pricing for all listed products. However, product details may change without notice due to supplier updates or market fluctuations.

1.3 Value-Added Services

To support your business and technical needs, KET offers:

  • Free Site Surveys (within Nairobi and select regions)
  • Free Quotations for all bulk, enterprise, or project-based purchases

  1. Ordering Terms

2.1 How to Order

You can place your order via:

  • Our online store: https://www.kenya-tech-store.co.ke/
  • Live Chat, Phone Call, or Email
  • WhatsApp or SMS using our official business contact

2.2 Account Creation

We recommend creating a customer account to:

  • Track your orders
  • Access order history
  • Save billing and shipping details for faster checkout

2.3 Order Confirmation

Once your order is placed, you’ll receive a confirmation email containing:

  • Order number
  • Product details
  • Chosen payment method
  • Delivery or collection details

2.4 Order Changes or Cancellation

To cancel or modify an order, contact our team as soon as possible. Please note: Orders already processed or shipped cannot be canceled.

2.5 Shipping & Delivery

  • Delivery options and costs are displayed at checkout.
  • Same-day delivery may be available in Nairobi for in-stock items.
  • Nationwide delivery is handled through our trusted logistics partners.
  1. Payment Options

We support multiple secure payment methods to suit all customer categories—individuals, SMEs, corporates, and government institutions.

Accepted Payment Methods

Payment Method Availability Notes
Mobile Money (M-Pesa) Kenya-wide & Global (via diaspora tools) Instant settlement. Paybill/Till number provided at checkout.
Debit/Credit Cards Global Secure payments via trusted gateway (Visa, Mastercard).
Bank Transfer Local & Regional Processed in 1–3 business days. Use your invoice number as reference.
Cheques Corporate Clients Only Subject to bank clearance (3–5 business days).
Payment on Delivery (P.O.D) Wholesale Clients (Nairobi only) Requires written approval before dispatch.

All transactions are processed in Kenyan Shillings (KES) unless stated otherwise. Confirm that your preferred payment method supports this currency.

  1. Need Help?

If you need assistance with a product, order, quote, or payment, our customer service team is ready to help: